We know that using new technology can sometimes raise questions. That's why we've put together this FAQ (Frequently Asked Questions) to answer some of the most common questions you may have about our smart digital medicine dispenser.
A smart digital medicine dispenser is a device that makes managing medicines easier. It flashes and beeps at set intake times and registers when medicines have been taken. Through NB-IoT technology, this information is sent to a relative's or caregiver's app.
At the programmed intake times, the medication dispenser flashes and beeps to remind you to take your medication. When the medication is taken, the device registers this and sends the information via NB-IoT to the app of a relative or caregiver.
NB-IoT stands for "Narrowband Internet of Things" and is a technology that connects devices to the internet via a cellular network. It is used because it provides high coverage, especially indoors, and consumes little energy, which extends the battery life of the drug dispenser.
Yes, our smart digital medicine dispenser can manage multiple medicines at the same time. You can set different times for dispensing different medicines.
The device itself can be wiped clean with a damp cloth. The medicine container is removable and can be cleaned in the dishwasher. More information on cleaning and disinfection.
The app receives information about when the unit flashes and beeps and when medicines have been removed. You can also see the battery life and other status information of the device.
Please contact our customer service team using the contact information provided on our website. Our technicians are ready to help you with technical problems.
No, the medicine dispenser does not require its own internet connection. The information is sent via the NB-IoT network, which ensures high availability and coverage.
No, our medication dispenser is designed to manage medication for a single person. It is important that each patient has their own dispenser to avoid confusion.
The medicine dispenser is designed so that the medicines can be taken out easily and can be used very easily.
Yes, you can set individual intake times for each compartment. The medicine dispenser will flash and beep at the respective times.
Yes, you can set more than one dose per day for each type of medication. The dispenser will alarm at the appropriate times.
If a dose has not been taken, the dispenser will register this and send a notification to the app. A relative or carer will then be informed and can act accordingly.
The medication dispenser can be used with liquid medication in addition to tablets or capsules.
In this case, please contact our customer service. We offer a guarantee on the dispenser and will take care of your concern immediately.
Yes, the dispenser can be used around the clock. The volume of the alarm can be adjusted so that it is clearly audible at night, but not disturbing.
Battery life depends on usage, but it usually lasts for several months. You will be notified in good time via the app when the battery needs charging.