Support area

Here you will find support for using the ANABOX smart and the Memo app.

ANABOX smart

Topics

Here you will find information about the ANABOX smart device.

ActivationFrequently Asked QuestionsUser manual

Suchen

Chat

Our support team is at your disposal.

Start chat

Information

– Umschlag
Career
Check out our open positions. Let's work together to improve healthcare.Continue reading
– Calendar
Frequently Asked Questions
Here you will find the FAQ (Frequently Asked Questions) summarized to answer some of the most common questions.Continue reading
– Umschlag
App Subscription
All information about the user subscription of ANABOX smartContinue reading
– Download
Glossary
Here you will find explanations of meanings and translations.Continue reading
– Frau Schmidt mit Medikamentenspender
Press review
Some media have already taken notice of us. Here you can find the press articles.Continue reading
– Sprühflasche
Our partners
A list of our partners in the development of ANABOX smartContinue reading
– Familie Schmidt mit Medikamentenspender
About us
About anmed GmbH and wirewire GmbHContinue reading
– Schild mit Uhr
Professional care ‍🔬
Deployment in inpatient and outpatient careContinue reading
– Briefumschlag
Contact
Our team is here for you. Questions, error reports, feedback - this is how you can reach us.Continue reading
Fill assistant
Assistant for filling the dispenserContinue reading

Legal aspects

– Dokument mit Stift
Cancellation policy
Instruction and Withdrawal FormContinue reading
– Schild mit Uhr
Terms and Conditions (T&C)
Our mobile app and web application "Memo"Continue reading
– Schild mit Uhr
Guarantee
In case of warranty claims, you can contact us by phone or email.Continue reading
– Policy
Privacy and Data Protection Policy
We try to explain in an understandable way which tools and hosting solutions we use and why we use them.Continue reading
– Dokument mit Stift
Imprint
Information obligation according to § 5 TMGContinue reading

Technical Information

– Umschlag
Insert drawer
Instructions for inserting the drawerContinue reading
– Lager
Recycling
Information on recycling and the battery lawContinue reading
– Rakete
NB-IoT and LTE-M explained
## NB-IoT and LTE-M NB-IoT and LTE-M are two technologies that can be used to connect a smart pill dispenser to the internet. Both are low-power technologies that enable the device to connect to the internet, even in areas with no cellular coverage. Furthermore, both technologies are relatively cost-effective, which is important for a device intended for use by many people.Continue reading
– Umschlag
User manual
Here you can download the PDF version of the manual.Continue reading

Usage

– Umschlag
General usage instructions
General information on admission and useContinue reading
– Sprühflasche
Cleaning & Disinfection
You can clean the ANABOX smart by hand and partially in the dishwasherContinue reading
– Netzteil
Power supply & battery operation
The ANABOX smart can be charged via USB-C or operated permanently on mains powerContinue reading
– Rakete
Activation & Setup
Setting up an ANABOX smart in the appContinue reading
LED states
The LED states on the housing of the ANABOX smartContinue reading
Components
The medication dispenser consists of an electronic control unit, a medication compartment, and 28 cups.Continue reading
– Gestapelte ANABOX smart
Transport
To transport the ANABOX® smart safely, slide the provided protective cover on. The cover must be removed to be able to remove the cups.Continue reading
Developer (API)
Integrate Memo into your own applications with our API.Continue reading
– ANABOX smart Anschluss
Buttons and connections
A brief overview of all the buttons and status LEDs on the deviceContinue reading
– Calendar
Calendar and medication plan
Adjustment of your medication and fillingContinue reading
Alarm settings and alarm signals
The alarm settings of the dispenserContinue reading
– Download
App Download & Web Application
The Memo app is available for Android, iOS, and as a web applicationContinue reading
– Buttons und Anschlüsse
Reset & restart
Explains how to reset and restart the device.Continue reading